Effective Date: March 22, 2024
Tu Travel («we,» «us,» «our») is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tutravel.com and use our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Booking Information: Travel preferences, booking details, payment information.
- Technical Data: IP address, browser type, operating system, referring URLs, and other technical data collected through cookies.
- Communication Data: Records of your correspondence with us, including customer service inquiries and feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your bookings, manage your travel itinerary, and provide customer support.
- To Improve Our Services: To understand how our services are used and to enhance the user experience.
- To Communicate with You: To send you updates, promotional materials, and other information that may be of interest to you.
- To Comply with Legal Obligations: To fulfill legal requirements and protect our legal rights.
3. How We Share Your Information
We do not sell or rent your personal data. We may share your information in the following situations:
Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and email delivery.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: When required by law or in response to legal process, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies help us understand how you use our website, personalize your experience, and improve our services. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request access to your personal data.
- Correction: The right to request correction of inaccurate or incomplete data.
- Deletion: The right to request deletion of your personal data.
- Objection: The right to object to our processing of your personal data.
- Restriction: The right to request restriction of processing your personal data.
- Portability: The right to request transfer of your personal data to you or a third party.
To exercise any of these rights, please contact us at privacy@tutravel.com.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently received personal data from a child under 18, we will delete such information from our records.
8. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites, and we encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Tu Travel
Email: info@tutravel.co
Phone: +57 3177420691
Address: Calle 6b #43-05, Los Cambulos, Cali, Valle del Cauca
